Cobalt Reef

Returns & help

Form
CR-HELP-01

Questions about a Cobalt Reef product? Start with the answers below. If you still need help, send us a message and a person will reply by email.

Orphie

Can I download Orphie yet?

Not yet. Orphie is in development for iPhone and Android and isn’t in the App Store or Google Play. This page is updated when that changes.

How does Orphie log my miles?

Tap Start shift when your work begins. Orphie uses your phone’s location to count business miles while the shift runs. Tap Pause for personal driving and Resume when you’re back on the job. Tap End shift when you’re done, check the summary, and tap Save shift.

Why does Orphie ask for location access “Always”?

So it can keep counting miles when your screen locks during a shift. Orphie only uses location while a shift is running. It stops when you pause. After you tap End shift, it keeps logging for at most 10 minutes, less once you’re parked, in case you meant to keep going; if you save, that extra stretch is dropped. It never tracks you between shifts.

Where is my data kept?

On your phone. Orphie has no account and no sign-in, and the app never sends your trips or vehicle details to us. When you end a shift, it asks your phone’s map service (Apple’s on iPhone, usually Google’s on Android) for the city and state where the shift started and ended. If your phone’s own backup (iCloud Backup or Android Backup) is on, it may include Orphie’s data in your Apple or Google account. The Privacy Policy has the details.

Can I edit or delete a saved shift?

Yes. You can correct a saved shift, and Orphie marks it as edited and keeps the original GPS miles in the record. You can also delete a shift, which removes it from your phone for good. You can delete a vehicle that has no shifts.

Is the estimated deduction tax advice?

No. It’s your business miles multiplied by the IRS standard mileage rate for the date of the shift, shown as an estimate. Orphie keeps records; it doesn’t give tax or legal advice. Ask a tax professional about your own return.

Can I export my records for my tax preparer?

Not yet. Export isn’t in the current version. We’ll describe it here when it ships.

Which languages does Orphie support?

English, Spanish, and Chinese (Simplified and Traditional). Orphie follows your phone’s language setting.

Sold By Robots and QuickBooks Sync

Both are business software offered to merchants by invitation. Sold By Robots is a web platform, and QuickBooks Sync is in private beta as a Shopify app and a WooCommerce plugin. If you already have access, send us a message with your store or workspace name and what you were trying to do. The same form works for asking about access.

Send us a message

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